FAQs

Frequently Asked Questions

Have questions? We’ve answered some of the most common ones about our services, pricing, and process. If you don’t see what you’re looking for, feel free to contact us.

Q1: What areas do you serve?

We serve clients across Nairobi and major towns in Kenya including Westlands, Karen, Kilimani, Kiambu, and Mombasa

Q2: Do you offer free site visits or consultations?

Yes, we offer free site assessments within Nairobi for measurements and project planning.

Q3: How long does a typical project take?

A: Most small projects (like curtain rod installation or blinds) take 1–2 days. Larger projects like ceiling work or cabinetry may take 3–10 days, depending on scope.

 

Q4: What is your payment structure?

We typically require a 50% deposit to start, with the balance due upon completion.

 

Q5: Can I choose my own curtain fabric?

Absolutely. We guide you through fabric selection — or you can provide your own.

 

Q6: Do you offer blackout curtains and sheers?

 Yes, we provide both options and can layer them using double rods.

 

Q7: What types of blinds do you install?

We install roller blinds, zebra blinds, vertical blinds, and blackout blinds for both homes and offices.

 

Q8: Are your curtain rods custom-fit?

 Yes. We take accurate measurements and cut rods to fit your windows or ceiling mounts perfectly.

 

Q9: Do you provide warranty or after-service support?

Yes, we offer a 6-month workmanship warranty and free adjustments within 30 days of installation. ?

 

Q10: Can you work with existing ceiling or wall structures?

 In most cases, yes. We assess structural conditions before installation to avoid damage.

 

Q11: Are your motorized curtain rails compatible with smart homes?

Yes. Our systems work with Alexa, Google Home, and manual remotes.

Q12: What happens if there's a power cut?

 Most motorized systems have manual override or battery backup options.

 

Q13: How soon can I schedule an installation?

 Installations are typically scheduled 2–5 days after order confirmation and site visit.

 

Q14: Can you deliver materials outside Nairobi?

Yes, we deliver and install across Kenya — delivery timelines may vary by location.

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